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The IUP Journal of Operations Management
Feb'14
Focus

This issue consists of four papers dealing with various topics ranging from operational efficiency and green supply chain to linear goal programming.

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A Mixed Integer Linear Goal Programming Model for Optimizing Multiple Constrained Resources Product-Mix Problem Under the Theory of Constraints
Does Size Influence the Operational Efficiency of the Major Ports of India? – A Study
Implementation of Total Productive Maintenance in Manufacturing Industries: A Literature-Based Metadata Analysis
Drivers Affecting the Green Supply Chain Management Adaptation: A Review
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A Mixed Integer Linear Goal Programming Model for Optimizing Multiple Constrained Resources Product-Mix Problem Under the Theory of Constraints

--Matai Rajesh

Finding optimum product-mix for production systems is an important decision. Several researchers have developed algorithms to determine the product-mix under the Theory of Constraints (TOC). Literature reveals failure of the traditional TOC heuristic in determining product-mix when multiple constrained resources exist. In this paper, a Mixed Integer Linear Goal Programming (MILGP) model is proposed to deal with product-mix problem when multiple constrained resources exist. The proposed MILGP model emphasizes utilization of all bottlenecks as the primary goal and maximization of throughput as the secondary goal. The proposed model is experimented on problems cited in literature and the randomly generated ones, and the optimum results are reported by the proposed model.

Does Size Influence the Operational Efficiency of the Major Ports of India? – A Study

--T Rajasekar and Malabika Deo

In this paper, an attempt has been made to measure the operational efficiency of major Indian ports during the period 1993-2011 by employing Data Envelopment Analysis (DEA) models. It was hypothesized that size is not a determinant factor of port efficiency. Based on the empirical results, the operational efficiency of both the bigger ports like JNPT, Mormugao and Kandla as well as of the smaller ports like, Ennore and Tuticorin was observed. Hence, the general notion that size contributes to the operational advantage gets negated as it is seen that efficiency does not depend on size. Further, about 44.13% of the ports were found exhibiting increasing returns to scale, which indicates that these ports need to increase their scale of operations via expansion or internal growth and by building alliances, while 11.73% of ports were found exhibiting decreasing returns to scale, indicating that these ports should decrease their scale of operations by giving up some of the terminal assets and operational functions to other specialized private entities in order to improve their overall efficiency.

Implementation of Total Productive Maintenance in Manufacturing Industries: A Literature-Based Metadata Analysis

--Abhijeet K Digalwar and Padma V Nayagam

This paper aims to understand the usage of Total Productive Maintenance (TPM) tools and extent of its implementation in manufacturing industry. The paper reviews in detail the various cases of implementation of TPM through the existing literature. The tools utilized for the implementation of TPM are selected from literature. A detailed metadata analysis of the 42 cases of implementation of TPM using these tools is carried out in this study to analyze the frequency, pattern and importance of certain tools in a holistic way. Again, the companies are segregated on the basis of region/zone and type of industry. The frequency of various tools used and the extent of TPM implementation under the various scenarios as obtained from the metadata analysis, demonstrate the current trend of the tools usage and TPM implementation in the industries. The results provide an increased understanding of how to better the implementation of TPM in the manufacturing industry and provide managers with improved guidelines for identifying the most important tools that will lead to success.

Drivers Affecting the Green Supply Chain Management Adaptation: A Review

--V K Jain and Shivani Sharma

Green Supply Chain Management (GSCM) is now considered as a main part of organizational strategies to become environment-friendly and socially responsible, and to fulfill the customer demand and meet government compliances. GSCM has received attention not only from organizations but also from academicians. The purpose of this paper is to review the literature on GSCM drivers/pressures and to find out the most effective drivers. The review of GSCM drivers gives us 14 drivers that have significant impact on implementation of GSCM practices in the organizations, and the results indicate that regulations, customer pressure and competition are the key drivers, while social responsibility, business benefits and organizational factors are of intermediate importance.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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